Thank you for choosing to shop on our website. To ensure that you understand our shipping policy, please read the following shipping terms carefully. By placing an order to purchase goods, you agree to abide by the following terms.
Shipping Area
We currently support global shipping. The specific shipping countries and regions will be displayed at checkout.
– Domestic Shipping: We support nationwide shipping. Please refer to the options at checkout for specific service areas.
– International Shipping: We currently provide shipping to the following regions: United States, Canada, United Kingdom, Australia, etc. The specific countries and regions will be listed at checkout.
Shipping Method and Cost
We provide a variety of shipping options, including standard shipping, expedited shipping, etc. Different shipping methods will affect the delivery time and cost.
– Standard Shipping: Generally, the delivery time is 10-15 working days, depending on the destination.
– Expedited Shipping: Provide faster delivery services, usually delivered within 7-10 working days, applicable to expedited orders.
– Shipping costs will be calculated based on the weight of the order, the destination and the selected shipping method. The specific cost will be displayed at checkout.
– If your order exceeds a certain amount, we will provide you with free standard delivery.
– Please note that the above time is calculated on working days, and holidays and special circumstances may cause delays.
Order processing and delivery
– Once you place an order and pay, we will process and ship it within 1-2 working days.
– Order processing time does not include weekends and holidays. Special circumstances (such as insufficient stock) may cause delays in order processing. We will notify you in time and provide solutions.
Order tracking
Once your order is shipped, we will provide you with an order tracking number. You can check the real-time location of your package on our [Order Tracking Page] or through the website of the selected logistics company.
If you do not receive tracking information or encounter any problems, please feel free to contact our customer service team.
Delivery and Signature
– During the transportation process, the goods will be delivered to the address you provided. Please make sure your address information is accurate to avoid delivery failure.
– If you are not at home, the courier company will usually try to deliver again or leave the package at a nearby pickup point for you to pick up.
– Upon receipt, please carefully check the outer packaging of the package. If you find that the packaging is damaged or there is obvious shipping damage, please record it when signing for it and contact us immediately. We will handle the relevant compensation or return for you.
Delivery Delay
Although we do our best to ensure on-time delivery, delivery time may be affected due to weather, logistics problems, holidays or other uncontrollable factors. If there is a delay, we will notify you in time and try our best to provide a solution.
Duties and Import Taxes
The goods may be subject to customs duties or import taxes when they arrive at the destination country. Duties and import taxes are borne by the consignee.
– We cannot predict or control the customs policies and taxes of the destination country, so we cannot provide accurate tax amounts.
– Duties, taxes and other additional charges are paid by the consignee, and you need to pay these fees according to local customs requirements.
– If you refuse to pay these fees and the package is returned or cannot be delivered, we will not be able to provide you with a refund or re-delivery service.
Out of stock and replacement products
If an item in your order cannot be delivered due to inventory issues, we will try our best to notify you and provide a replacement product or refund. If you choose to accept the replacement product, we will reconfirm the order and continue to process the shipment.
Contact us
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