Thank you for shopping on this website! We are committed to providing you with quality products and services. If you are not satisfied with the product you purchased, we will help you according to the following refund and return policy. Please read the following terms carefully before making a return or refund.
Return conditions
We accept return requests under the following circumstances:
– The product must be unused, unworn and undamaged.
– The product must be kept in the original packaging, original labels intact, and with all gifts and accessories.
– Return requests must be made within 30 days of receiving the product.
– The returned product must not show obvious signs of use, including wear, stains, odors, etc.
– The return request requires the order number, purchase date and reason for return.
If you meet the above conditions, you can return the product according to the following procedures.
Return procedure
If you wish to return the product, please follow the steps below:
– Contact customer service: Please contact our customer service team by email or phone with your order number, purchase date and reason for return, and we will guide you on how to proceed.
– Get Return Authorization: After receiving your return request, we will respond within 48 hours and provide the return address and return authorization.
– Returned items: Please send the returned items and related information (such as order number, return authorization, etc.) together. Make sure the product is well packaged to avoid damage during the return process.
Return shipping costs
Return shipping costs will vary depending on the reason for the return:
– Quality issues: If the product has quality issues, defects or we sent the wrong product, we will bear the return shipping costs. You may need to provide relevant photos for reference.
– Non-quality issues: If the return is due to personal reasons (such as inappropriate size, change of mind, etc.), the return shipping costs are at your own expense.
Refund policy
– Refund processing time: We will process your refund within 5-8 business days after we receive and confirm the return of the product. The refund will be returned to the original payment method used when you purchased it.
– Refund method: The refund amount will be returned to your original payment method. The specific arrival time depends on your payment method and bank processing time.
– Refund amount: The refund amount is the actual amount paid for the product, excluding the original shipping fee. If the returned product meets our return policy, we will refund the full amount.
Exchange policy
Currently, we do not provide direct exchange service. If you need to exchange for a different size, color or style, we recommend that you return the product first and then place a new order.
– Return: Follow the return process above.
– Re-order: After the return and refund are completed, you can re-select the product and place an order as needed.
Special circumstances
– Damaged or defective products: If the product you received has quality problems or is damaged during transportation, please contact our customer service team immediately and provide photos or detailed descriptions. We will provide you with return, exchange or refund services based on the specific circumstances.
– Wrong order: If you receive a product that does not match your order or the product has obvious defects, we will provide you with free return service. Please contact our customer service within 7 days of receiving the product.
Non-returnable goods
Due to legal provisions or the nature of the specific goods, the following goods cannot be returned or refunded:
– Opened, used or washed goods
– Special or promotional goods, if the goods are specifically marked as “non-returnable” when purchased, they cannot be returned.
Notes on refunds and returns
– The goods must be in their original condition: the returned goods must not be worn, and the shoes cannot have any signs of use, including wear on the soles.
– Damaged returned goods: If the returned goods are damaged by human factors (such as broken heels, scratches on the uppers, etc.), we may not be able to accept the return and will not refund.
– Refund time: Depending on the payment method, it may take 5-10 working days for the refund to be credited. The specific time to credit depends on your payment method and bank processing cycle.
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