Q: How do I choose the right shoe size?
A: We provide a detailed size guide to help you choose the most suitable shoe size. If you have any questions about the size, please contact our customer service team.
Q: What if the shoes don’t fit?
A: We offer a 30-day free return and exchange service. If the shoes you received don’t fit, you can apply for a return or exchange. Please make sure the shoes are unworn, the tags are intact, and the packaging is complete. Please refer to our return and exchange policy for details.
Q: What are the materials of the shoes?
A: The material details of each shoe are listed in the product description. We use a variety of materials, including genuine leather, synthetic leather, fabric, etc. to ensure comfort and durability.
Q: How to care for the shoes?
A: We recommend appropriate care according to the material of the shoes. For example, genuine leather shoes should be regularly maintained with special shoe polish, while fabric shoes can be gently wiped with a damp cloth. Care suggestions for each shoe are also provided on the product page.
Q: Are the shoes waterproof?
A: Some shoes are designed to be waterproof. Please check the product description for details. For non-waterproof shoes, we recommend avoiding wearing them in wet environments to extend the life of the shoes.
Q: How long does it take to process an order?
A: We usually process and ship within 1-2 business days after the order is confirmed. You will receive a confirmation email with tracking information so that you can track the order status in real time.
Q: Does the shoe price I see on the website include shipping costs?
A: The specific shipping cost will be calculated based on your shipping address and purchase amount at checkout.
Q: What are the payment methods on the website?
A: We support online payment methods, including: credit/debit cards (Visa, MasterCard, American Express, etc.)
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